If you have to deal with other people, you will deal with conflict. Conflict is not inherently bad. Since no two people view the world exactly the same way, disagreement is quite normal. In fact, conflict simply stems from differing viewpoints. In many cases, conflict occurs when individuals or groups are not obtaining what they need or want and are seeking their own self-interest. Sometimes the individual is not aware of the need and unconsciously starts to act out. Other times, the individual is very aware of what he or she wants and actively works at achieving the goal. However, the outcome and the value of the result depend on the way conflicts are perceived and managed.

Accommodation, or lack of assertiveness, may be confused with politeness. It may take the form of selfless generosity, obeying another person’s order when you would prefer not to, or yielding to another person’s point of view.

· Compromise- Each side gives up part of his or her objectives

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