The definition of business is “the buying and selling of goods and services”.1 I believe that all businesses are providing a service. The root word of service is to serve. When you serve someone, you are helping someone. I used an elementary definition to illustrate how simple business is but with our mind set society tend to complicate it.

“This is a business”- is it really a business? On the other hand, is it a phrase that is used to show one’s narrow mindset or inability to be flexible; it is sometimes used to echo professionalism and what is acceptable or not. Who sets the standard? I can name companies where I have received excellent service. Personally, excellent service is synony

Leaders and managers in any capacity should have some type of study in human relations and organizational behavior. Because it takes people to run a business and to maintain a business, it requires the support of people. In order to build a business a person has to interact with others from customers, advertisers, IRS, state regulation departments and employees. As a leader or manager, you have to be careful not to generalize or stereotype people that can limit how you interact with people. In a human relations and organization behavior course, a manager or leader would benefit from learning different personalities, characteristics, and become sensitive to different cultures. In doing so, they would be able to place their employees in departments, areas or on certain projects that would fit the employees: personality, background, and experience so it would an asset to the business to have the employee in that particular position.

Management and leaders have the responsibility to not only oversee the operation but also set the tone or atmosphere of the workplace. I remember my first team meeting with my Mary Kay Director and group. It was very uplifting. Before the meeting, she would play an upbeat song everyone would clap and dance because they were excited to talk about the previous week and how successful it was. After every meeting, I felt as though I could sell a thousand dollars worth of product. I had support, encouragement, inspiration from my Director and team members. My Director had the beautiful pink Cadillac and did so much for the team: luncheons, gifts, and contest to win trips. She also envisioned the team walking across the stage at the national convention getting cars, diamonds, and everything. She definitely motivated us. She was also in tune with each team member. She knew about our families, other employment and constantly asked about our goals in Mary Kay. She was determined to lead her team to success, and she did.

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