The new leader is a listener, communicator, and educator an emotionally expressive and inspiring person wh

However, today we have carriers with up to eighty thousand employees. No longer does the president know the men and women on the line. It is difficult for individual employees to see exactly how their particular job contributes to the corporate goals. The lines of communication are long and the decision-making process is complex. Teamwork is the framework within which the management process can be carried out. It is a structure that enables a large company to attain the same efficiency as, or greater efficiency than, a small firm run effectively by a few employees. In the highly competitive airline business, an effective teamwork may prove to be the necessary advantage one firm has over another.

The central issue for individual when joining or participating group is the tension generated by the fear of being engulfed by the group on the one hand or being rejected from the group on the other. This fear often creates strong ambivalent feelings. The process of group development allows individuals to deal with these and to become comfortable with their place in the group. Even a seemingly health work group may sometimes experience recurrent blockages in relation to an issue for which there is no obvious explanation. Mr X said that, “ it is easy enough to say that managers ought to take advantage of the combined wisdom of their people in making decision. But we all have a few choice words to say about the productivity of the last committee we were stuck in. it probably discussed the same question over and over, changing the original idea several tomes, and finally surrendering to the initiative of the most aggressive member or to that of a ‘railroading’ chairperson. The blockages may appear in several forms; repeatedly avoiding a difficult decision, failing to carry out agreed decisions, recycling of problems which arrear to have been dealt with but which keep coming back, uncharacteristically erratic or emotional behaviour, or inexplicable low morale and loss of energy. These are the negative impact of group decision-making. However, there are number of ways in which the negative effects of group thinking can be minimised. Leaders should assign the role of critical evaluator to every group member. Leaders should not state their performance at the beginning of a meeting. Another remedies are periodically having outside experts review the group’s deliberations. Invite them to sit in on meetings and encourage them to challenge the views of the core members. During important deliberations, leaders assign one member of the group to play the role of devil’s advocate.

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