Planning is the first function of the management process. Planning is setting goals and deciding on courses of action, developing rules and procedures, developing plans (both for the organization and for those who work in it), and forecasting (predicting or projecting what the future holds for the firm). Planning is a very important step in the management process.

I am currently working in the semi-conductor industry as a Field Service Engineer. For the purpose of examining the management process, I am going to discuss an equipment upgrade. This is a common task that is performed by Field Service Engineers and is monitored by all levels of management. It is crucial that equipment upgrades go according to the timelines provided to my company by our customers.

get missed or forgotten. Having these meetings is a part of the leading function in the management process. It is getting the troops together once a month to communicate the issues, meet face-to-face, and give “atta-boys” (monthly awards).

In my organization, it is my opinion that leading function is sometimes ignored, or put on the back burner. Communication does not flow as freely, and Field Service Engineers seem to be becoming less and less motivated, and more and more disgruntled. This is due to many factors, but I believe that the first reason for this is caused by the leading function.

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