http://strategis.ic.gc.ca/epic/internet/inee-ef.nsf/vwGeneratedInterE/ee00455e.html

Businesses are under tremendous pressure to make tangible productivity gains and to hold costs in check, just to stay even with their competition. The evolution of a variety of hardware and software technologies is fundamentally changing the economics for technology investment. A large number of firms are re-engineering their core business processes, and enabling these processes with packaged software

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