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Basics of Counseling Skills

            
             Many counseling techniques exist to help people gain awareness, insight and explore ways of solving their problems. These communication skills, also known as counseling tools, can be very effective if a skilled counsellor knows how and when to apply them. .
             Timing when using counseling tools is important as is the counsellor's self-awareness as they must be able to know how their client affects them and vice versa. McLeod (2007) explains apart from counseling techniques, to be effective a counsellor must use their own self-awareness of feelings and thoughts that arise in a session of which can be used to make an informed response.In this essay I play the role of counsellor for a client who presents a problem at work allowing me to apply a number of these counseling tools to effectively help her gain awareness, clarify the problem, gain insight and consider future steps to resolve the issue. These skills were observed by me watching a video playback of the session. I reflect on the usefulness and the ineffectiveness of skills used by me in this role play and recommend ways I could improve the application of these skills.
             Counseling Session Overview.
             Pamela is a 25 year old woman who has just started a new role in customer service at a government organisation where she has worked for several years. Her presenting problem is that she is having problems with a colleague at work. She doesn't know how to respond to the colleague at times when the colleague yells at her and tells her what to do. .
             Pamela says she hasn't had any training in management skills and described her feelings of frustration at wanting to respond but instead avoiding the colleague. She explains other people in the company are also upset by this colleague, including managers, yet we discover there is little support from management to address the situation. Pamela had already thought of things she might say to the colleague but not yet found the courage to action.


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