In order to discuss the concepts of roles, statuses, values, attitudes, behaviors, and norms, one must first understand and be able to define them. Henslin, et all, (2001) indicates that roles are “…the behaviors, obligations, and privileges attached to a status…”(p. 102), which he indicates to be a “social ranking; the position that someone occupies in society or a social group”(p.462). There are three types of statuses, which include ascribed status, achieved s

There are several other statuses, which include the manager, the cook, the baker, the cashier, the host/hostess, the food prepare, the dishwasher and the butcher. Each of these statuses has their distinct set of duties or roles to fulfill in order for the restaurant to serve its customers effectively. Some roles include: the manager, hiring and training new employees, the cook, cooking the burgers that were ordered; the baker, baking fresh buns and other treats; the cashier, taking the customers order and charging them for it; the host/hostess, clearing dirty tables to be ready for more customers; the prepare, preparing the vegetables for on the burgers; the dishwasher, cleaning the dirty dishes for re-use; and the butcher, making the hamburgers ready to be cooked. Each of the employees must fulfill their roles to allow for others in a separate status to fulfill theirs. If someone calls in sick and there is no one to fill their role then all of the other roles must change to accommodate for the lack of that person. All of these individuals value serving the customer and keeping the customer happy. They also value keeping the managers and the owner happy. Therefore, they keep the restaurant clean and tidy and are polite to all of the customers. It is a norm for these individuals to keep themselves busy at all times and if there are no customers in the restaurant they are usually cleaning something. It is normal for these employees to have a, “the client is always right,” attitude. It is also a norm for these individuals to help out others in their roles if they are having trouble keeping up.

Henslin, et all, (2001) finds socializing new members to include, “People who are born into a human group must be taught what it means to be a full-fledged member” (p. 98). If one refers to the staff at Fuddruckers to be family then they are responsible for this. This means that the old group members must teach the new group member the way that things are run in this organization. Fuddruckers does this by the manager introducing the new member to the rest of the employees and giving them a tour of the restaurant. A member of the same status that the new member just received will then show the new member what their role is and how to satisfy this role. Fuddruckers gives discounts to all of the employees and this is explained to the new member. All of the employees offer guidance to the new member if it is needed and if they have to they will tell the new member if they are doing something wrong.

The functional requisites of preserving order, presented by Henslin, et all, (2001), includes, “To protect themselves against from internal threat, they develop some system of policing themselves, ranging from formal organizations of armed groups to informal systems of gossip” (p. 98). Fuddruckers preserves order by having managers that keep an eye on the rest of the staff and the customers to make sure they are all fulfilling their roles to the fullest. They also watch to see if anyone in the restaurant, the staff and customers, are doing something they should not be doing. The manage

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