In the wide world of business, two things are necessary: managers and employees. Without employees, nothing would be done in the company, and without managers, no one would know what or what no to do. Managers may be one singular person, a few people, or it may be a team, depending on the company and the departments. The managers of a company exist solely to tell the other employees that

Communication is essential to holding an organization together. In a high performing organization, information is passed quickly from one level to another, from one person to another. A well-informed working crew is more likely to do better than a crew that is poorly informed, because they feel as though they are involved with the organization. To maintain open communication throughout the organization, Wal-Mart Corporate Executives fly around the country to different Wal-Mart stores to meet with the employees. While there, they engage themselves in the "Wal-Mart cheer". Jay Johnson of Crest Microfilm in Cedar Rapids, Iowa holds a monthly dinner to keep in communication with his co-workers. Depending on the food that is catered, his guests know how the company is doing; prime rib for high income, pizza for news could be better, etc.

Motivation is essential for any workplace. It is a two way street between the employees and the managers. If there is no motivation in the organization, then there may as well be no organization.

After energizing the individual, a manager must energize the team. The team must have a clear purpose and well-defined goal this can be done by giving the group the option of making up its own rules. If they make up their own rules, they know their restrictions. In Willowbrook, Illinois at Viscosity Oil, the customer service team came up with a list of rules to follow by, and was signed by every member of the team and posted in the office. A team is not only a few people working together. They need a cohesive bond that links them together to create their bond. This is called team spirit. Team spirit is established early on in Woburn, Massachusetts. Anytime a new Bertucci's restaurant opens, Joe Crungale, CEO, and other top managers work side by side the new staff of dishwashers, bartenders, and waiters for the first two weeks of operation.

At some point, the time comes where all the employees are drained and ready for a change. That is when it is left up to the manager to energize his or her employees. Energizing employees' means that it is left up to the manager or management team to exert extra energy to its employees, so that they may release it on their customers. This leads to the long-term effect of the employee feeling that they have more power and they will become more resourceful. Energizing exists on three different levels: individual, team, and organization. However they all work hand in hand. If the individual is no energized, the team will not be energized. If the team is not energized, the organization will not be energized, and vice versa. It is the manager's responsibility to ensure that his employees are well energized and well motivated to continue their customer service to maintain good customer service.

Regardless how much a manager does to motivate his or her employees, motivation is not only a one-way street. A manager must show his or her employees that along with giving things for good behavior and hard work, receiving makes it quite like a binding contract. After you receive a raise or a promotion, that is no reason to slack off or take the occupation at hand for granted. Upon receiving whatever the reward may be, the employee has made a commitment to the management team, telling them that their hard work and perseverance shall maintain at its peak and rise in its quality, and shall not waiver just because of this newfound glory. Raises and promotions do not come easily and are usually accompanied with a job well done and bountiful determination. When a manager gives one of these two things, they expect the employee to use their skills to help their other co-workers.

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