Elton Mayo and Likert

According to Mayo, the feelings and attitudes of workers cannot be ignored in order to achieve a successful organization. Within the pharmacy all feelings and attitudes of workers are put aside. People are not computers, they have emotions, and need emotional recognition. It is proven that employees work better under encouraging emotional settings. It makes an employee want to try harder when they feel like they are a part of the business, not just a machine that rings people up at the cash register. Often times when we would get rewarded for something, it was so encouraging that we would work harder. We would strive after one compliment for another, but start slacking because recognition for your work is not consistent. Employees are treated like robots at the pharmacy, and are discouraged to work hard because of it. What isn’t realized is we make the company. Without employees, there is no company. By ignoring our feelings about the job, they are not giving us a chance to voice effective ideas, concepts and strategies for a better work place and business. They keep running the workers into a big contradictory circle. Mayo’s points are needed within the Joe’s Pharmacy.

orkers are all students. The pharmacy presents themselves as a business that is organized and successful with a team of employees that work together to do it all for the customers. The customers benefit greatly from this, but on the other end the management does not know how to effectively benefit their employees. They are so wrapped up in pleasing the customers, that being fair to the employees is not even something that crosses their mind. The part time workers are treated unfairly and not taken seriously. The system of communication used by the management is ineffective. They don’t try to understand employees, or let them know what is going on within the organization. Likert’s Benevolent/Authoritative management system describes the management at the pharmacy. If and when an employee is given some kind of recognition, their work immediately advances. Elton Mayo’s human relations concepts describe what is wrong with the communication within the pharmacy. There are many problems that are evident and waiting to be solved.

As stated by Mayo, the organization providing economic, psychological, and social rewards for the employees overcame more weaknesses. The Joe’s Pharmacy has an economical reward for part-time workers. For every “frequent shopper” card you signed customers up for, you will receive twenty five cents. For the most part, customers are not interested in the “frequent shopper” card. On average an employee will make an extra quarter a month from it, the most I ever made off of them was seventy five cents in one month. I would say it is not the

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