Impact of the internet
The American Marketing Association defines Marketing Research as a function. The function being to link the consumer, customer, and public to the marketer through information. This information is used to identify and define marketing opportunities and problems. They generate, refine, and evaluate marketing actions while monitoring marketing performance, which improves the understanding of marketing as a process. Marketing Research specifies the information required to address these issues. It designs the method for information collection by managing and implementing the data collection process. Finally, marketing research analyzes the results and communicates or links the findings to their implications.1 Marketing research through the Internet offers marketers endless possibilities. With the increasing numbers of users on the Internet, marketers are able to increase their opportunities by increasing the methods regarding how they reach consumers. The Internet provides various forms of efficiency that marketers can utilize to obtain the information necessary sound decision-making. For example, a researcher using a desktop system (personal computer) can conduct the following analysis about
• Personalization. Internet surveys can be highly personalized for greater relevance to each respondent’s own situation, thus speeding the response process. Respondents enjoy answering only pertinent questions, being able to pause and resume the survey as their schedule allows, and having the ability to see previous responses and correct inconsistencies. Personalization because people would be able to do it at their own leisure time rather then being rushed. • Rapid rate of development and real time reporting. Internet surveys can be broadcast to thousands of potential respondents simultaneously. The results can be tabulated and posted for corporate clients to view as the returns arrive. Thus, Internet survey results can be in a client’s hands in significantly less time than traditional survey results. Emailing, Chat rooms, and etc. would be a prime example for the following points that are listed above. • Ability to contact the hard to reach. Some of the most surveyed groups are also the most difficult to reach such as doctors, high-income professionals, and top management in Global 2000 firms. Many of these groups are well represented online. Internet surveys provide convenient anytime/anywhere access that makes it easy for busy professionals to participate. An example would be if a company tried to reach a lawyer or a doctor it would be easier through internet access because they are always on the run.7 Focus groups begin the process of marketing research. The group is made up of eight to twelve people and a moderator presides over the discussion on one particular topic or concept. The goal of a focus group’s research is to learn and understand what people think about the particular subject and why. Today, about twenty-five percent of the marketing research budget goes to qualitative research, and a large portion of this money goes to focus groups. There are usually four steps in conducting a focus group:
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Approximate Word count = 1380
Approximate Pages = 6 (250 words per page double spaced)
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