Edward Deming’s 14 points are still valueable if not most important in today’s workplace. Deming’s 14 points outline the areas that managers and companies should be clearly focused on. His points are not strict in rule, but give a form of guidance as to what should be done.
Create constancy of purpose for continual improvement of products and service to society, allocating resources to provide for long range needs rather than only short term profitability, with a plan to become competitive, to stay in business, and to provide jobs.
Adopt the new philosophy. We are in a new economic age, created in Japan. We can no longer live with commonly accepted levels of delays, mistakes, defective materials, and defective workmanship. Transformation of Western management style is necessary to halt the continued decline of business and industry.
3. Cease dependence on mass inspection
Eliminate the need for mass inspection as the way of life to achieve quality by building quality into the product in the first place. Require statistical evidence of built in quality in both manufacturing and purchasing functions.
14. Top management commitment and action
“We have learned to live in a world of mistakes and defective products as if they were necessary to life. It is time to adopt a new philosophy in America."
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