Goodyear
Goodyear: The Aqautred Launch HBR Case Analysis Executive Summary Growth of the company is tied to increasing market share and improving margins. The launch of Aquatred is the manifestation of a customer-focused value proposition and will provide better margins over taking the commodity approach to increasing sales. A two year payback is achieved with 0.24% market share gain, recapturing the initial $21MM investment. Problem Statement Executives at Goodyear must decide whether to launch the new Aquatred line of tires, and if so, the best strategy with regards to distribution channels, pricing, and timing. Challenges Goodyear needs to gain market share from competitors, particularly among the value and quality oriented consumers. In addition, Goodyear needs to improve margins due to an industry which is particularly mature and stagnant, causing net income to be less than 1% of total revenues. Constraints In order for the Aquatred launch to be successful, Goodyear needs the support of its dealers. Situation Analysis Background Goodyear has been known as ‘The Gorilla’ for its dominance of the world tire industry. However, there have been significant changes in the tire industry: emergence of the
radial tire in the 70’s, increased foreign competition, improvements in tire life, and changes in consumer demand due to the popularity of smaller cars. Market • Target Market: U.S. Passenger Tire Market • Target Market Segments: 1: Replacement, 2: Broad-Line, 3: Major Brand (Exhibit 2) • Market Positioning: The Aquatred will be positioned as a top of the broad-line, major brand, replacement tire that provides improved handling under wet driving conditions. 5 C’s (Customer, Company, Competition, Collaborators, Context) Customers: Needs – Customers want safety, and tires that provide predictable handling stability under all conditions. Decision-Making Process – The five most important attributes considered when purchasing tires are tread life, wet traction, handling, snow traction, and dry traction. Buying Pattern – Over half of all tire-buying consumers make their purchase the same day they become aware of their need for tires. Types of Buyers – Exhibit 3 depicts tire industry - buyer types. Aquatred buyers would be Value-oriented and Quality buyers. They are more likely to replace competitors’ tires based on product research. Company: The corporate goal is to create a market-driven organization. In response to the emergence of the radial tire, Goodyear made large investments during the late 1970s to convert its factories to produce radials. Based upon the S.W.O.T analysis provided in Exhibit 1, Goodyear has the opportunity to gain ‘first-mover advantage’ in launching the Aquatred before the competition. However, Goodyear is currently carrying a large debt and the cost of the launch is a daunting $21M. Financial – Goodyear earned less than 1% net income on total revenues of $10.91 billion in fiscal year 1991. Competition: Foreign competition - Michelin achieved large share gains in both the US replacement and OEM markets. Its image was stronger among the value-oriented and quality buyers. Sales - Unit sales of imported passenger tires increased from 8% in 1972 to 22% in 1990. Brand switching - Significant proportions of consumers who owned major brands replaced their tires with private label brands because of lower price. Competitors’ products - Both Bridgestone and Michelin were planning to introduce new tires with 80K-mile warranties in 1992. Collaborators: Independent dealers are the major wholesale distribution chan
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