The following is an attempt to analyze AT&T's use of Total Quality Management throughout its organization. Since AT&T is an elaborately enormous corporation I will focus my study to AT&T Power Systems/Lucent Technologies. This division of AT&T has been the industry’s standard for excellence since TQM was first introduced to the company. AT&T Power Systems has become one of the world's most dynamic companies because of its use of TQM. The researcher will provide a brief description of which AT&T Power Systems, and the description of the events that lead up to its use of TQM, AT&T's TQM philosophy, and how this philosophy was implemented.

Finally there will be discussion on the benefits of AT&T Power Systems realized through their use of Total Quality Management. AT&T Power Systems provides a variety of power products for the data processing and telecommunication industries. Power Systems and its 4,200 employee's design, develop, manufacture, and market electronic power systems, components, and power supplies to an increasingly international marketplace.

In the past ten years AT&T as a whole has gone through a dr

Outgoing quality (ppm) improved by a factor of twenty. New product introduction interval reduced by one-half. Inventory and investment cut by half. Quality Improvement teams grown from zero to almost 300. Employee suggestions increased from 50 to 7000 per year: ISO 9000 certification for all locations. All chlorofluorocarbon (CFC) usage and toxic air emissions eliminated. More than 98 percent of all possible items recycled. Workplace of the future a model of union-management cooperation. Through the use of TQM Power Systems has thrust its way into the industry lead for quality management. All of the above benefits are directly related to the implementation of TQM and its philosophies. Power Systems took a stance against the traditional American way of doing business.

These four principles are customer satisfaction, management-by-fact, respect for people, and P-D-C-A. P-D-C-A is Plan-Do-Check-Act developed by Shewhart. These principles helped Power Systems implement its cultural change. Without any one of these TQM will not work, so Power Systems' management instituted a training regiment that make every employee to have at least two full days of training within the first year of implementation. Power Systems has instilled pride in each one of its employees, which perpetuates outside the business to their customers. Each manager, worker, team member, and internal group member believes that they can make a difference in the operation of the company. Each also thinks that they have the responsibility to produce a quality product efficiently that not only meets their customer's needs, but also makes profit.

Product shipped to customers' request date 95 % of the time.

In this increasing global marketplace, businesses must change or they will become extinct. AT&T's Power Systems was one the first American companies to adapt Japanese quality management styles to one that works here. Further findings reveals that AT&T's Power Systems is now Lucent Technologies, one of the fastest growing companies in the communication industry.

AT&T is the leading American corporation in regards to quality management. When asked to make comments on AT&T being awarded both the Deming and Baldrige Awards AT&T Chairman Robert E. Allen said

Some topics in this essay:
Power Systems, Quality Improvement, Quality Management, power systems, AT&T's TQM, Lucent Technologies, Daily Management, Systems American, Madelyn Watson, Policy Deployment, World Cup, quality management, total quality, tqm philosophy, at&t power, total quality management, at&t power systems, at&t's tqm philosophy, quality improvement, at&t's tqm, prize academy, process qi, at&t’s tqm philosophy, shingo prize, power systems american,