As marketers we must understand that the success of any product lies in the consumers that use it. If the consumer is not satisfied then the product will eventually disappear. Consumer behaviour is an essential tool in developing tactics. It helps the marketer understand what the consumer wants and how he makes his decisions.

THINKS SPEAKS ACTS BELIEVES BEHAVES.

The behaviour of the consumer differs due to differences in socio-cultural factors. For example, a university student in Dubai will be less mature in his buying behaviour as compared to a university student in the U.S.A. This is mainly due to how much you understand. A market where the consumer is highly learned, selling of products is more of a challenge to marketers, and so they have to give importance to innovation. The decision process of a learned person depends upon the innovative features of the product.

Whereas, in a market where the consumer is less learned the importance of innovation is lesser due to the fact that the consumers in this market have less knowledge.

To further understand the mind of our consumer

The second invention is the fax machine. Yet again keeping the base line the same the inventors have added, changed certain features of the base product to create off-shoots.

The above table shows us the entire consumer decision-making process. We can see that the first type of influence on the consumer comes from external sources in which a firm’s marketing efforts are on top. In these efforts we see that the Product is first on the list of efforts.

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