Speech Recognition Technology--Strategic Analysis Report

Dictation programs such as IBM¡¦s Via Voice uses speech recognition technology to converts speech into text format. Uses can freely speak into a microphone attached to their computer and speck their documents instead of typing on a regular keyboard. Those looking for an easier solution to documenting their reports often use dictation programs. Other important uses for this technology include data entry for the blind.

Speech recognition applications in mobile devices are still rapidly developing. Manufacturers of mobile telephones such as Nokia, incorporate speech recognition into their cellular phones to enable voice-activated dialing. Other mobile applications

The focus of this report highlights one of the most common uses for speech recognition technology in the corporate world. It¡¦s most popular use is for customer service systems. Organizations use speech-driven customer call centers to answer, and serve the tremendous amount of customer calls received daily. Speech recognition software enables a customer to call the company¡¦s call center, and receive automated service in seconds, eliminating the ten-minute wait to speak to a live operator. The technology allows companies to save hundreds of thousands of dollars each year on inefficient operator based call centers.

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