Rewarding Employees - Increasing User Participation in KMS
The concept of knowledge management was first introduced in the mid 90’s and refers to identifying and leveraging the collective knowledge in an organisation to help the organisation compete (van Krogh, 1998). Recently, the amount of literature on this concept has been growing rapidly. Simple evidence for this is a search for “knowledge management” on the World Wide Web; which nowadays results in 1.360.000 hits, while this number was only 465.920 in the year 2000 (Alavi, 2000). At this point most of the literature focuses on theoretical issues that are leading practice. Although this is very important, at the same time, it seems vital that researchers also understand contemporary business practices and the issues being faced by contemporary organisations. Such knowledge of contemporary practices and experiences should better inform research efforts and further enable IS researchers to provide the both necessary and desirable solutions and guidance to future practice efforts (Leech and Sutton, 2002). We will examine one of these contemporary business practices: the implementation of reward systems. Previous research has shown that user participation is the most critical success factor when knowledge management
As mentioned before the purpose of this paper is to provide practical guidelines, therefore this research could be of interest to firms that employ, are employing or plan to employ knowledge management. When knowledge management was first introduced, it was mostly found in firms that sell knowledge like research labs, consulting firms, software vendors and accounting firms. Lately it is found in more and more organizations as they are becoming more dispersed, global, diversified and vertically integrated. All of these firms can have problems with their user participation and this research can help them see what reward systems can do to solve these problems. Moreover it could also provide academic students a more practical insight in rewards systems and their relation to KMS. In this section 4 types of rewarding systems will be discussed. Since some of the literature takes on a very general perspective, we will also try to provide some insights in how these reward systems specifically could stimulate user participation in KMS. Furthermore it will consider the possible types of rewards that a company can offer its employees. The second issue under investigation is the type of rewards that are offered to the employees. These can be divided into 3 groups (Eilon, 1992) and are best illustrated by some examples:
Some topics in this essay:
SA Jeffrey,
PRP Employees,
Type Rewards,
Alavi Leidner,
Leech Sutton,
Wide Web,
Piece Employees,
,
Life Insurance,
Literature Review,
user participation,
reward systems,
knowledge management,
reward system,
type reward,
type reward system,
stimulate user participation,
system implemented,
reward system implemented,
stimulate user,
effectively stimulate,
management systems,
user participation knowledge,
types rewards,
reward system type,
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Approximate Word count = 1872
Approximate Pages = 7 (250 words per page double spaced)
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