According to the manager of In-n-out in Tustin, the goal for an employee is to, “provide customers with a friendly service in a sparkling clean environment.” Furthermore, being a fast food restaurant In-n-Out is expected to provide a quick and easy way to eat on the run, with a no frill atmosphere. In order to fulfill the goal of the manager and expectation of the customers the employees work in a team. With the exception of the cooks, each employee is assigned to various duties depending on the day of

the week. It is essential that each employee perform their assigned duties as quickly and efficiently as possible. In order to do this it is very important that each member knows what their job is and what is expected of them.

A military phrase often heard is “there are no individuals here! You are a team!” The team at In-n-out is similar to any major sport teams. In any major sport team, every player has a position that they must play well in order to help the team reach their goal of winning. Similarly, the employees of In-n-out play their position well by doing their assigned duty as quickly and efficiently as possible and by doing this achieving their goal of customer satisfaction. A detailed observation of the restaurant’s culture has confirmed the significance of teamwork for its successful operation. Based on the observations, it is clear to say that an individual cannot carry out all the duties by his or herself. There are only so many tasks that one person can handle and be efficient at the same time. So, in order to perform the work in an efficient manner it is required that all the employees be part of the team and must work together to accomplish their goal.

There are two ways a customer can order either by going inside the restaurant and ordering on the register or by the drive-thru window. Regardless of how the order is taken, the teamwork begins right at the moment the first order is placed. If the customer orders by going inside the restaurant

Some topics in this essay:
French Fries, Observation In-n-out, , In-n-out Tustin, person charge, employees team, employee assigned, entered computer, common goal, organizational culture, share common goal, charge fries, detailed observation, share common, food drive-thru, customer inside restaurant, person charge fries,