Different types of customers and their needs

Paper Rating: Word Count: 481 Approx Pages: 2

Detailed description of the basic characteristics of different types of customers and their needs.

Customer service covers all the activities that affect the customer's experience of dealing with an organisation. This will include the impressions created by the manner, appearance, and training of staff, plus the reality of how well the customer service will add value to their products, enabling them to charge a higher price, while ensuring customer loyalty. After-sales service is the appreciation that customer needs do not end when a sale has been made. Efficient after-sales service may be a vital factor in encouraging a high level of repeat purchase.

I am basing my customer service assignment on

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