Adequate resources, leadership, and performance evaluation and rewards, frame the context of a team. If the health benefit orientation did not provide employees with the needed information about each provider, employees would be lacking a mandatory resource and would not be able to come up with a decision. When companies develop teams they must take into consideration that in order to succeed they must have continuing support from the organization.# They must also realize that effective leadership consists of designing a plan that team members can follow. At Hart Associates, each team member decided to research a different benefit provider and then meet and present what they had learned. The work was separated equally and each employee had his/her own job.# Performance evaluation and rewards helps motivate employees progression in the team. Employees at Hart Associates turned to their coworkers for direction. Robbins suggests that “…sitting down and discussing] both individual and team behaviour helps keep the team on track.”# This seemed to be evident in Hart Associates and proved to be a positive way of evaluating team members.

For a team to be successful it must process conflict, specific goals and a common purpose, team efficacy, and social loafing. This means a team must understand what goals and purposes will help them succeed as a team and how conflict and social loafing could help or disrupt a teams progress. A common purpose “…provides direction and guidance under any and all conditions.”# For instance, teams at Hart and Associates’ purpose was to agree on a health care benefit plan that would benefit the staff in that team. The specific goals along the way, like developing groups to research certain health care benefit carriers, were made to “…help teams maintain their focus on achieving results.”# When getting to these goals and even when finishing the project, employees gain a sense of worth and confidence personally and within the team. Because employees at Hart Associates had a positive outcome, they were motivated to take part in another team experience. Although conflict in teams does occur, employees do not need to feel threatened by this. Disagreements serve to be positive outlet for an employees. A common way of brainstorming is to throw ideas out on the table and develop them. Some ideas get thrown out the window, while others are kept. If everyone at Hart Associates agreed to the same health care card without

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