A Trilogy for Managerial Communications

For two decades, box office winning movies helped define our understanding of a trilogy as a set of three separate, yet related parts. Some examples are: Die Hard, The Matrix, Catch me If you can, Pokemon, and Scarface. If you wonder how these movies relate to managerial communications then remember the trilogy. Three separate, yet related parts, when taken together provide a winning combination: Learning Styles, Conflict Resolution, and Critical Thinking. This winning trilogy for managerial communication achieves a blockbuster of synergy.

You may have heard of a movie director shout, lights, camera, and action but have you heard a business director talk about verbal, visual, and kinesthetic? Probably not, but the first part of the a winning trilogy of managerial communications is learning styles and presents itself as verbal, visual, and kinesthetic, although there can be different variations of each. Some individuals use only one style while others use a combination of two or more styles. Visual learners need to see the material presented. They learn better by reading an article or book, rather than having it read to them. They tend to take detailed notes during lectures or meetings and

Before we explore conflict resolution, we first need to know the nature of conflict and the causes of conflict. “The nature of conflict is neither good nor bad, however conflict can be considered constructive or destructive.” Conflict can be considered constructive if a change has been made, a problem was solved, and there is involvement or togetherness. Conflict can be considered destructive if the problems still exist, time and energy are wasted, morale is lowered, or a team in broken up.

then read over them later to fully understand what was covered. You may notice visual learners, “by their vivid imaginations, their creative use of colors, and the way their facial expressions give away their emotions” (Sharp 1997). Another type, the verbal learner, needs to hear the information presented. These types of learners do well in a lecture environment but outside noise can easily distract them. A verbal learner would rather tape record a meeting or lecture and then re-play it later. They often talk to themselves while they are studying or learning something new. In most cases, they need to read assignments or problems aloud to grasp exactly what they are required to do or to understand the problem (Sharp 1997). Verbal learners can usually be spotted by the way they repeat information that is new to them like repeating a person name aloud after they meet for the first time. The last type of learner, a kinesthetic learner, is characterized by the hands-on approach. They learn best by doing and being able to manipulate the material, they are trying to learn. A kinesthetic learner will try to put the material or information into a form that they can grasp, such as a model, a chart or a graph (Sharp 1997). Kinesthetic learners can be spotted by the way they like to use their hands to get your attention. While there are three main learning styles, most individuals incorporate more than one style into their own personal style of learning. They may have one dominate learning style but also use one of the other styles to help reinforce the material or information they are learning. The use of more than one learning style is commonly referred to as multiple intelligences. In movies, this could be the fast learning star

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