Motorola, as many other organizations today, faces a dynamic environment to operate in. We see changes in every aspect of the business, from processes and economical climates to people and technology supporting the business. The most challenging goal for our company is to ensure we minimize costs and increase profit share. This calls for better quality practices in all areas of the business.

Organizations such as AQP and MBNQ have designed decision support and quality systems to help businesses improve workplace quality, by implementing criteria as quality benchmarks. Although these criteria do not spell out specifi

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