Motorola, as many other organizations today, faces a dynamic environment to operate in. We see changes in every aspect of the business, from processes and economical climates to people and technology supporting the business. The most challenging goal for our company is to ensure we minimize costs and increase profit share. This calls for better quality practices in all areas of the business.

Organizations such as AQP and MBNQ have designed decision support and quality systems to help businesses improve workplace quality, by implementing criteria as quality benchmarks. Although these criteria do not spell out specifi

Motorola Semiconductors Product Sector (SPS) has several problem solving practices in place. SPS IT, has adopted most of the practices from the mother company, to come up with their own decision support process. SPS IT has not adopted the AQP Team Excellence Award Criteria.

Problems in our workplace, is as common as vacation time taken by employees. The first step people do is to analyze a problem. Problem solving teams are identified, to start the task of gathering as much information as possible to describe and analyze a problem.

1. Not everybody can be an effective critical thinker.

What people traditionally call problems are sometimes only symptoms of problems. (Three-Sigma Incorporated) According to Three Sigma Inc, problem causes and problem symptoms can look very much alike. To find root causes of a problem, companies like Three-Sigma Inc, implemented a guideline, which focus on the “multiple why” process until a fundamental cause is apparent.

It is time, we look at the bigger picture, and reduce and eliminate work that has no value to the business. This will eliminate the duplication of efforts and application systems with the same functionality. If SPS IT could become a member AQP, we will be one step closer to Quality Excellence. Our people will be trained in the processes and criteria put in place by AQP to improve our workplace through quality and participation practices.

Some topics in this essay:
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