A good customer experience is remembered for a few weeks and may be told to 3-4 people. A bad customer experience is remembered for 25 years and is told to 10-11 people.
The above phrase can determine whether a business is successful or not. Customer service is what makes a business survive, if the service given to the customer is good then they will return time and time again, but it only takes one bad experience and the customer will be lost to a competitor.
The customer service given by a business is different dependant on the business and what field of work they are, for example the