Listening, like communication is a learned behavior, so we can learn to overcome the obstacles that interfere with our listening effectiveness. In other words we can choose to be an effective listener by keeping an open mind towards what ever we hear, or create barriers that will hinder effective listening, thereby making listening so much more complicated than hearing. The factors that make listening much complicated are consideration of the topic or the speaker as either interesting or uninteresting, criticizing the speaker instead of the message, concentrating on details, instead of main ideas, avoiding difficult listening situations, tolerating or failing to adjust to distractions, and faking attention.

Listening, when taken for granted becomes much complicated, for instance deciding that a s

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