I continuously have to deal with that one difficult person who is hard to work with, who affects productivity due to a terrible attitude, chronic tardiness, or simply drives everyone else up the wall. Here are the methods I use to battle this common problem in conflict management. According to Qwests internal conflict management website, and my own personal bag of tricks. Dealing with negative behavior, may be solved in three easy steps:
2. Determine what problem-solving methods to avoid so you don’t perpetuate the conflict.
3. Choose a different, surprising approach to solve the problem and keep it solved.
Finally, here is the key to some peace and sanity in the workplace, drawn from my personal piggy bank on how to help deal with nonproductive behavior.
How the difficult behavior of the individual is reinforced:
I don’t use the same solution that never brings new results. I always try
4. Focus on what I circled, and make a list of all the things that bother me about this person.
3. I am very specific when analyzing the problem. I create a mental model of the behavior.
5. I excuse myself for a minute in the midst of a heated discussion to go to the toilet instead of escalating the argument.
3. Encircle the issue or person’s name on my list.
6. I hold back for thirty minutes instead of rushing to fix a problem for someone else.
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