Hometown Emergency Services

The Brantford Fire Department has a current compliment of 100 Firefighters, 7 Fire Prevention Officers, 1 Training Officer, 4 Communications Officers and Maintenance and Administrative staff.

While attending at my Field Observation, I was invited to assist in some of the basic duties of the Communication Centre staff, ie. Radio checks, answering administrative phone lines and working with the Platoon Chief.

My time with the BFD allowed me to gain a better understanding of how diverse the field of Emergency Telecommunications is and how Policy and Procedure differ, in some instances, quiet significantly from one agency to the next. My time there also enabled me to come to a greater understanding of the demands placed upon a communicator, and how vital appropriate training and self-discipline are to the effective operations of the department as a whole.

I was able to observe both the best in the field and areas that need improvement, both of which I will elaborate on within these pages. Further

What are the Qualities of the Communications Officers in this Centre?

Voice modulation and Call Screening Techniques.

There are no "Call Management Protocols" in place within the Brantford Fire Department per se, there is however, Policy and Procedure governing the Telephone System and Usage. Essentially, all calls are answered by the CO, if they are administrative calls, they are transferred to the appropriate department or person, if the call is an emergency call after confirming that the emergency is in the City of Brantford and not the County of Brant, the CO must confirm the exact location, the name of the caller and a call back telephone number.

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