Worker: Good morning Angela, how are you doing today? Wanted to see how client was feeling

Client: I am doing fine. I feel really good today.

Worker: That is good to hear. Tell me what has been going on with you since we talked last.

Client: Well, everything has been going pretty good for me since your help. I am glad you help me tell my parents because their support has gotten me through the last couple of days. Things sound like they are getting better

Worker: I am very proud of your progress. Have you been living up to the terms of your contract? Providing positive reinforcement

Client: Yes. The only thing I have left to do is make my doctor appointment.

Worker: You really need to make your appointment because I can’t stress enough how important it is for you and your baby to get proper prenatal care. Must follow up to see why no appointment made

Client: I know and I promise I will.

Confronting- I used this communication skill when I questioned Angela about not making the doctor appointment that was apart of her contract

Exploring- This skill was used after I confronted

her about not making the appointment to understand her reasons behind it and possibly help in making the appointment

The objective that was not met was making a doctor appointment by the deadline.

Clarifying- I used this skill when I asked her to repeat what she meant about the university she planned on attending

Reassuring- I used this skill after Angela told me how well she was doing to let her know to keep up her positive effort

Less than expected outcome Parents find out from someone else and loose trust Client doesn’t sign up for classes Client applies for one college Client does not make an appointment

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