The questionnaire that I have produce has being aimed to the public fitting the category of 17-50 years old. I have chosen this age range as they are people who would use a bank more often for many personal matters and they are able to give their opinion on what they do and dont like.
A closed question is one in which there are a limited number of acceptable answers, most of which will usually be anticipated by the instructor. For example, "What is a definition for 'adjective'?" requires that students give some characteristics of adjectives and their function. While students may put the answe
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