(855) 4-ESSAYS

Type a new keyword(s) and press Enter to search

Public Service Quality

            It is a real challenge for me to be one of the quality control officers in such a big city like Houston. I have done lots of research regarding to improving the quality of our city services, as well as assessing the actual quality of the services more practically. Working closely with my colleagues, we set up some methods for each service as the following: .
             1) Fire Protection .
             The Houston Fire Department (HFD) is the third largest municipal fire department in the nation, serving 2 million people and a area more than 600 square miles. The quality of service is directly related to our daily living: time is money, and more critically, life. .
             Resident Evaluation : Customer satisfaction is always our primary concern. Questionnaires will be mailed to sampled residents and neighboring witnesses who experienced emergency situations for feedbacks. The survey contains various areas for grading the department's performance, including response time, proper action skills and courtesy of firemen. The survey even asks public opinion about whether or not fire department personnel are professional in their appearance. .
             False Alarm : Response time is extremely critical in the service of fire protection. Instead of getting the data from the Fire Department's records, we will work out a plan with the Chief of the Fire Department and several communities to select some locations randomly, creating false alarms to test the actual response time. In order not to disturbing the normal life of the sampled areas, we may schedule the testing during daytime. .
             Budget and Priority: Houston Fire Department is short of budget for a very long time. Due to limited number of mechanics, more than 800 trucks are still out of operation, in need of repairing. A tight budget has a negative effect on the performance of firefighters. It is under discussion that the Fire Department may have had its priorities in the wrong places.
            
            
            
            
            
            
            
            
            
            
            
            
            
            
            
            
            
            
            
            
            


Essays Related to Public Service Quality

1. The Department of Health and Human Services

The United States government gets involved with many different topics such as agriculture, arts and history, education and jobs, public safety, money and taxes, the environment, and health and human services. ... Health and Human Services works very closely with state, local, tribal governments. The Department's programs are lead by 11 Health and Human Services divisions. They include National Institutes of Health, Food and Drug Administration, Centers for Disease Control and Prevention, Agency for Toxic Substances and Disease, Indian Health Services, Health Resources and Services Admini...

  • Word Count: 401
  • Approx Pages: 2
  • Grade Level: Undergraduate

2. Gender, Diversity and US Public Sector Management

The public sector is made up of organizations that the government uses to provide services to the public. ... The management of the public sector is responsible for strategic planning and utilization of resources to maximize on the services delivered. ... Practices such as quality control, teamwork and diversity were introduced into management. ... Total Quality Management (TQM) was heavily emphasized by managers in their work. ... Public sector management requires the right attitude, traits and personnel to ensure effective delivery of services. ...

  • Word Count: 2246
  • Approx Pages: 9
  • Has Bibliography
  • Grade Level: Undergraduate

3. Service Development

Service Development Paper This paper will address service development as it relates to my final MKT Marketing 421 paper and project. ... Mobile Medical Services is an organization designed and created to supplement services to currently over-taxed fire department emergency medical units. The mission statement for Mobile Medical Services reads: "Mobile Medical Services will provide professional and courteous emergency and non-emergency medical services and transportation to all citizens in an efficient and effective manner." ... Staff will be supplied with questionnaires as part of our ...

  • Word Count: 1095
  • Approx Pages: 4
  • Grade Level: Undergraduate

4. Social Services

Social service agencies are classified as public or private based on their policies as well as their means of funding. ... How can a professional within the social work field promote well being, quality of life, social justice, enhancement or empowerment if the local, state, and federal laws and policies deter him or her? Almost all-public agencies are funded by our tax dollars. ... These budget cuts dramatically affect the quality and amount of services an agency can provide. ... Although most public agencies are on a larger scale than the smaller private sector agencies, private agencies ...

  • Word Count: 950
  • Approx Pages: 4
  • Grade Level: Undergraduate

5. Public Health Programs and Solutions

Funding of the health sector is also a challenge that affects the quality of health. ... Awareness of public health should be made to the general public and also companies to ensure safety measures are carried out. ... Improvements in quality of health care should be promoted. ... Medicaid should be made available to the general public. ... Quality improvement should be enhanced in the hospitals. ...

  • Word Count: 896
  • Approx Pages: 4
  • Has Bibliography

6. TOTAL QUALITY IN AMERICAN EDUCATION

Total Quality in Public Education: A Survey of Progress to Date The concept of Total Quality Management (TQM) was developed by an American, W. Edwards Deming, after World War II for improving the production quality of goods and services. ... Regional School District 14 in Woodbury, Connecticut used quality improvement to reduce the percentage of students needing remedial services in mathematics from 16% to 1%, and in reading from 17% to 5%. ... However, the same was said when moving from manufacturing to service industries, from Japan to the United States. ... TQM is clearly not a panacea ...

  • Word Count: 1323
  • Approx Pages: 5
  • Has Bibliography
  • Grade Level: Undergraduate

7. Information and Service economy

If service quality is sacrificed for internal efficiency, customers (and their wealth) will turn to the competitor who gains their trust in products, services and quality of care. ... However, to deliver a quality service, it is first necessary to determine the level of quality expectations that consumers have for a particular service industry. ... Expectations play an important role in shaping consumers' post-consumption service quality evaluations. ... Measuring Service quality Service quality can be measured by the level of discrepancy between consumer expectations or desires and the...

  • Word Count: 2215
  • Approx Pages: 9
  • Grade Level: Undergraduate

8. Public Model of Canadian Health Care System

Arguments For the Public System Universal health care in Canada is not a completely publicly funded institution. ... However, when asked about their satisfaction with the quality of their health care, respondents were much closer with Canada reporting 52% approval rating against the United States 48%. The survey concluded that "this dichotomy seems to support the hypothesis that private healthcare encourages high-quality standards, but may be a barrier to access and affordability.... It has been well documented how those inner-city clinics pale in comparison to the services offered by Am...

  • Word Count: 2336
  • Approx Pages: 9
  • Grade Level: Undergraduate

9. Business Strategy - Wendy's

Wendy's current strategy is one that adheres to high quality offerings as well as competitive service. ... Moreover, although Wendy's global expansion and market share growth efforts trail the competition, its brand name, service quality, and ultimately the food quality help Wendy's maintain its overall competitiveness and market positioning. ... Wendy's has seen slow but steady growth but financially and intuitionally, since their start in 1969 by reaching the milestones of going public in September of 1976, going global in 1988, and reaching 5000 stores by march of 1997. ...

  • Word Count: 3509
  • Approx Pages: 14
  • Grade Level: Undergraduate

Got a writing question? Ask our professional writer!
Submit My Question