The Houston Fire Department (HFD) is the third largest municipal fire department in the nation, serving 2 million people and a area more than 600 square miles. The quality of service is directly related to our daily living: time is money, and more critically, life.

Resident Evaluation : Customer satisfaction is always our primary concern. Questionnaires will be mailed to sampled residents and neighboring witnesses who experienced emergency situations for feedbacks. The survey contains various areas for grading the department's performance, including response time, proper action skills and courtesy of firemen. The survey even asks public opinion about whether or not fire department personnel are professional in their appearance.

False Alarm : Response time is extremely critical in the service of fire protection. Instead of getting the data from the

Audit the record of Facility Operations and Maintenance : It is very important that all Houston park equipment remains safe, clean and open to the public. The equipment should be in compliance with Federal, State, and local standards. Houston Park Management Department provides routine check, daily work and periodic repairs. All records are saved into computer system. By auditing the records, we will closely watching the performance of the relevant facilities responsible for the parks.

Budget and Priority: Houston Fire Department is short of budget for a very long time. Due to limited number of mechanics, more than 800 trucks are still out of operation, in need of repairing. A tight budget has a negative effect on the performance of firefighters. It is under discussion that the Fire Department may have had its priorities in the wrong places. This is a management issue. In order to measure the problem, we will form an expert team to analyze the present situation, focusing on budget distribution, numbers of mechanics/firefighters, and the availability of equipment system wide.

Houston’s Main Drinking Water System has earned a POOR water quality and compliance grade for many years. Drinking water is directly related to public health. It is critical that the water quality should always meet or surpass all state and federal standards.

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