Zoots case analysis

The company has raised approximately $20 million in capital through private individuals and banks and $38 million in institutional financing to finance its rapid growth and expansion.

The company serves 50,000 customers a week through about 45 dry-cleaning outlets and 100 home delivery routes in Connecticut, Massachusetts, New Hampshire, and Virginia (www.zoots.com).With convenient store locations and pick-up and delivery service, ZOOTS is dedicated to making it easy to get quality dry cleaning around costumers’ busy schedules. In 2002 ZOOTS won 16 Readers Choice Awards for Best Dry Cleaner.

There will are always times in the history of any company when they will have lost their inherent public appeal, as well as the ability to pull themselves out of floundering sales and market plunges.

Within the ZOOTS Corporation the best managers are those who know when to lead by consensus but are also confident in making decisive, independent decisions

For customers’ convenience, ZOOTS is accessible 24 hours a day, seven days a week. Their stores are equipped with outdoor personal lockers in which cleaned garments are stored. People who work late or travel frequently can call ahead or e-mail ZOOTS to obtain a locker, which can be accessed at their leisure.

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