tant to move from a current, comfortable situation, but this resistance can be overcome using a variety of methods. These methods include communication, participation, support, negotiation, manipulation and threats, ranging from the least severe (communication), to the most severe (threats). The most effective strategy to unfreezing the present situation is to minimise resistance, through the use of open communication channels and participation with employees, without resorting to severe actions. Once resistance has been overcome and the organization is ready for the change, the next step is ‘Moving to the new state’. This step is the actual implementation of the change itself. New policies are communicated and procedures are re-evaluated. Once the change is implemented, management must work to ‘Refreeze in the new situation’. This final step is of upmost importance because it will ensure that staff does not drift off into old habits and revert to the old procedures. Management must work to offer support to staff and monitor the new situation and ensure that the process of change was an effective one. The issue of change has struck all businesses worldwide with the growing rate of globalisation. Globalisation is the erosion of national borders, decline of the power of national governments and the rise of organizations that operate across national borders

Some topics in this essay:
Kurt Lewin, Indicators KPI’s, , Quality Management, market share, change management, negative effects, world trade, communication channels, internal environment, resistance overcome, national borders, pressures change, contact cultures,