Case Study
Management is a very complex field. Not only must managers pay attention to what is best for the organization, but they also have to do what is best for their customers. At the same time, the manager must satisfy the need of their employees. Bergen Community College is a diverse organization that consists of many different departments. The manager who supervises this college is responsible for over 500 employees and a customer (student) base of over 12,000. It is important for a manger to look at the needs of the students and then try to implement the best management system that satisfies all the members of the organization. One factor to look at is the environment of BCC. The main factors that concern the general environment of BCC are the economic conditions, social conditions and the technological factors. At the present time, the economic factors are favorable to BCC. The economy is doing well and most people are earning a higher income. This allows people to go to school and it also allows parents to send their children to school. Since the economy is doing well, there is more competition in the workplace, so one needs a higher education to move into a better position. Also, people could work less and make the sa
me amount of money, thus freeing up time to attend classes at a school. All of these economic factors lead to an increase in enrollment. However, these are not the only theories that are found in management. Many other theories exist, and they all focus on a different aspect of management. The Quantitative Approach uses quantitative techniques, such as statistics and computer simulations, to improve decision-making. The Organizational Approach is concerned with the behaviors of people at work. This theory has led to such things as human resources management, teamwork, motivation and leadership qualities. However, there are also some disadvantages that may occur. One disadvantage is that with less supervision, the employees may not work hard, thus decreasing performance. Also, there may be some bitterness between co-workers, decreasing the overall performance of the group will decrease. Instead of doing what is best for the organization, the workers may do things only for their benefit or makes them look good and not care about their peers or the organization. All of these forces in BCC’s general environment are affecting BCC in a positive way. They are causing the enrollment of BCC to increase. As a result, there are many factors in its specific forces that are becoming more complex. These factors are the suppliers, customers, competition, government agencies, and special interest. The suppliers are complex because there is a large number of customers at BCC. Thus, BCC has to ensure that they have proper furniture, classrooms, computers, and other everyday necessities. At the same time, the computer system of the various departments has to be properly maintained to make sure that the student’s records are properly kept. Also, proper maintenance of the buildings has to be maintained. This rapidly changing environment makes the job of any manager extremely difficult. However, she needs to take advantage of the good economy to increase the enrollment at the school as well as try and receive extra funding from the government and special interest groups to expand the school and the programs offered. At the same time, the manger needs to be aware of the competition for the students from the four-year universities and the increasing number of vocational schools. Also, the manager needs to make sure that the staff is doing its most to satisfy the needs of the customers.
Some topics in this essay:
BCC BCC,
Community College,
Organizational Approach,
Frederick Taylor,
Henri Fayol,
,
Quantitative Approach,
environment bcc,
specific environment,
customers bcc,
increase enrollment,
bcc’s specific environment,
office financial aid,
enrollment bcc,
attract customers,
bcc’s specific,
complaints supervisor,
enrollment colleges,
economic factors,
financial aid department,
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Approximate Word count = 1719
Approximate Pages = 7 (250 words per page double spaced)
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