Impotance Of Communication In A Diverse Business Environment

Differences in perceptions and preferences lie at the source of many conflicts and communication failures between individuals or groups. Such differences also open the door for creation of agreements that make both parties happy. Differences could occur in the way we conduct business, non-verbal communication, age differences and communication between men and women. Understanding cultural attitudes, motivations, and behaviors of individuals from foreign countries can be daun

Many of international business like to do face to face communication. Many countries do not follow schedules. Italians continue to practice the traditional ritual of a three-to-four course (with wine) lunch each day, followed by a rest period of a couple of hours. (Richard Dalton 1995) In Korea, both hands should be used when passing, objects to one another, and it would be considered impolite to discuss politics, communism, or Japan. (Gary Bonvillian & William A. Nowlin, 1989)

Unfortunately there remains a certain tension between men and women. Perhaps men still hold on to the Neanderthal mentality that a woman's place is in the cave and also maybe bare some animosity for the success they attain. Women just want to be viewed as equals or colleagues and not just women.

Those who believe in divine creation learn that the wife is to be submissive to her husband. Genesis 3:16 of The New King James Version of the Bible says, "Your desire shall be for your husband, and he shall rule over you." Ephesians 5:22-24 says, "Wives submit to your husbands as to the Lord. For the husband is head of the wife, as also Christ is head of the church. Therefore, just as the Church is subject to Christ, so let the wives be to their own husbands in everything." Verses such as these teach women that they are acquiescent to man and that their purpose on Earth is only for man, as we learned when Eve was created for Adam. Other religions around the world, whether it be Judea Christian, Muslim, Catholic, Mormon, etc. preach the subservience of woman to man.

In either case, there is a period of time where roles and "acceptable behaviors" for the sexes are established. Therefore, intrinsically we've developed these ideas from the beginnings of man and woman. Only in this century have we witnessed the breakthrough of women in terms of equality to man. This equality, especially in the business world, leaves us trying to understand one another and penetrate the barriers that cause our miscommunication.

There is one other type of generational group that is many times overlooked. It is the Cusper. They are individuals who carry an extra strand of generational DNA because they are positioned between two generations. While they often go unrecognized, Cuspers are all around us and are playing vital roles in organizations. Given the perspective and flexibility of the Cuspers, it's surprising how often they are overlooked and undervalued in the workplace. Typically Cuspers share some traits of each generation that surrounds them, which gives them a unique set of abilities. But often they feel they don't fit any one definition. While they may personally struggle, our experience shows that they fill incredibly important roles and they may be one of the most precious assets corporate America has access to today.

We must be aware of business customs before an embarrassing moment occurs. For example; a British company met with a newly acquired Finnish subsidiary, the Finns suggested moving the discussion to the sauna. The British arrived to the unisex sauna with a towel wrapped around only to find the Finnish managers - male and female - relaxed and totally naked.

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