Why is organizational diversity important? Historically, diversity in the workplace has been recognized as an employment equity issue. Now, however, diversity in the workplace is being recognized as a benefit that will contribute to an organization’s bottom line. Increased employee and customer satisfaction end up as increased productivity, all of which are measurable outcomes (Bennis, 1997). Diversity goes beyond employment equity to nurturing an environment that values the differences and maximizes

the potential of all employees, one that stimulates employee creativity and innovativeness (U.S. Merit Systems Protection Board (U.S. MSPB), 1993). To create an organizational culture that supports workforce diversity involves several important elements. These elements include a needs analysis, administrative and management support and commitment, education and training, culture and management systems changes and continuous follow-up and evaluation.

What are the key characteristics of successful leaders of the future? How will a leader of the future differ from the leader of today? What is leadership? First, leadership is influence that initiates change. The leader of the future will be able to influence others, build momentum, initiate change, and produce results that impact others. We are entering a business world of partnerships, alliances, and joint ventures. The leaders of the 21st century will be expected to rally the organization around a set vision, and create companies and management who think more alike, despite the differences in their cultural backgrounds. The leaders of the future will differentiate themselves by inspiring their workers to move forward towards accomplishments. Leaders of the future have a common dream, instill hope, and will never be satisfied with status quo.

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