Customer Care

Following the article in the Standard Newspaper dated 8/07/1998 on “Customer Care Improvement by Robert L Fousler (MD) Consultant s for Effective Training, I am in total agreement with him concerning the points that he has put forth concerning Customer Care within business organizations.
Customer Care is an important point in management and should be carried out by any manager within any business organization irrespective of what departments he is directly of indirectly in charge of. It is important to note that a business or organization cannot effectively attract customers /clients if it cannot deal with its internal clients. In any business/organization, internal clients are the employees within the organization.
Mr. Fousler mentions that in Kenya, many industries in the market and developing from a “Sellers�



	E Commerce - Comparison of two similiar E-Commerce websites. .... becomes more technologically savvy, but to remain successful in e-commerce means keeping up with the market trends, providing quality customer care and services .... (1371 5 )

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	IBM .... These metrics can measure such diverse areas as financial results, cycle times, customer care, loyalty, retention, employee development and market share. .... (1048 4 )

	Hospitality .... this new economic thrust known as the experience industry. � From good to service, from service to experience; from customer service to customer care. .... (1755 7 )

Most service industries, if not all, are all client/customer oriented and they depend on the client to pay for their services that are intangible. With this in mind, it is in their best interest to ensure that the services they offer are useful to the client and that the Customer Support is highly advanced and effectively operational. In reference to this, it is important for organizations, particularly those in the service industry, to realize that their future success is dependant on managers viewing their staff as the most important assets they have and that everything depends on how they work as a team.

He goes on to mention that Customer Care skills should not only be offered to staff in service-oriented organizations but to all organizations in general. If people can serve one another and each departme

Some topics in this essay:
Customer Service, Sales, Customer, Kenya, Service, Technical Support, Management, Support Automation, Good,

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PROFESSIONAL ESSAYS:

Health Care Business Models .... This approach would guarantee not only the quality of care that a patient receives but also the spirit in which it is given, as customer-centric organizations .... (274 1 )

TQM & Rising Health Care Costs INTRODUCTION 1 AN OV .... Once data is collected analyzed, the superior outcomes realized from the TQM program should be reported to the health care organization's key customer groups. .... (4344 17 )

Health Care Management .... In recent times, positive customer relations has become a critical component of health care service delivery (Levy, 1992, p. 366). .... (3052 12 )

E-marketing Plan .... Once the order has been confirmed, the customer care system would provide the customer with all the information requested such as method of payment, time .... (1111 4 )

Morgan Stanley .... Most clients believe it provides good customer care Morgan Stanley has a strong reputation in the marketplace The company is large making quick changes hard to .... (575 2 )

Health Care Reform .... 1986, pp. 21 29). A focus on the customer is particularly appropriate for health care delivery organizations. In the application .... (9357 37 )

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