a manner which existed only in our parents and grandparents imaginations. Within

little more than a generation, we have moved from an era where it took a letter weeks

to reach its destination, to one in which the click of a button can transfer information

anywhere in the world in a matter of minutes. It is this same technology that has

revolutionized training and development programs. This information and

communications technology, which encompasses the Internet, Intranet, and CD ROMS,

is not a passing fad promoted by Bill Gates or his counterparts, but rather a resource

It is perhaps in business and industry where this information and

communications technology has had the most impact. Not only has technology

“changed the nature of work but has also become the essential tool by which people in

the professions, industry and commerce maintain their knowledge and skills” (Working

Smarter, p. 1). In today’s ever changing work environment, the value of a

knowledgeable, competent workforce is tremendous, and the role that technology plays

in producing these capable employees should not be underestimated.

27). Additionally, the Internet drastically reduces the cost involved with producing

generally a one-off event, the learning that takes place through electronic means tends

access the training I need when I have the time, whether it be at 4 o’clock in the

times, although primarily in high school, I’ve missed important information because

Some topics in this essay:
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