Jim was trying to increase his sales by offering discounts and arranging next day delivery to some of his customers. On the other hand, by doing this he lowered his commission and postponed delivery to other customers. Jim demonstrated a lack of good time management skills when he was late for an appointment and had to take paperwork home to complete it. This also created a strain in his family life. Jim was experiencing an interpersonal stressor with his wife to secure a management position with a stable salary and less travel, but he did not want to sit at a desk all day. In addition, he had an interpersonal stressor with senior management to be more productive.

Since the economy was in recession, Jim had the opportunity to increase his sales by persuading the competitor’s clients to switch to his company. Another opportun

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