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Uncertainty Reduction Theory

The uncertainty reduction theory, developed by Charles Berger, states how communication is used to gain knowledge, create understanding, and reduce uncertainty (Griffin, 1991, p.136). Both articles used in the research for this assignment, incorporate many views or points seen in the uncertainty reduction theory. Article #1, Interrogative Strategies and Information Exchange in Computer Mediated Communication, uses uncertainty reduction processes to relate to relationship development, which naturally, is facilitated by the use of questions. The relationships being studied are those, which take place over the Internet through e-mail (Pratt, Wiseman, Cody, Wendt, 199, p.46). Article #2, Uncertainty Reduction and Communication Satisfaction During Initial Interaction: An Initial Test and Replication of a New Axiom, states that communication satisfaction associates positively with uncertainty reduction during initial interaction (Neuliep, Grohskopf, 2000, p.67). This article focuses on interpersonal communication, whereas article number one focuses on computer mediated communication. Either way, both articles prove certain aspects of URT to be compatible with the studies that were conducted.


e goal of reducing uncertainty, then they more than likely to experience communication satisfaction (Neulip, Grohdkopf, 2000, p.70).

Article #1 sought to include computer mediated communication as an interpersonal medium and to examine different components of relationship message exchange through e-mail pen pals. Pen pals provide opportunities to exchange information and opinions with each other, and also supply social and emotional support between participants (Pratt et al, 1999, p.46). This article did a great job of explaining URT, and it found that it was only partially effective when placed in a computer-mediated environment. The results of this study did suggest that the interrogative strategies that we engage in interpersonal relationships are sometimes different than in CMC. This research helped to realize that the uncertainty reduction theory is consistent with mostly interpersonal relationships and not computer-mediated ones.

The uncertainty reduction theory is one that is based on a series of axioms. Axioms are self evident truths that require no additional proof. Berger’s eight truths that about initial uncertainty are based on: verbal output, non-verbal warmth, information seeking, self-disclosure, reciprocity, similarity, liking, and shared networks (Griffin, 1991, p.137). Once the validity of the eight axioms was granted, pairs of them were put together to produce more insight into relational dynamics. All together, the axiom pairs generate 28 different theorems (Griffin, 19991, p.140-41). Berger mentions three strategies we can use to reduce uncertainty; the passive strategy, which is to simply observe the other person, the active strategy is when a third party is asked for information and the interactive strategy, which is face-to-face self disclosure (Garard, 2001). Critique of this theory mainly includes doubts about theorem 17, which predicts that the more you like people, the less you’ll seek information about them. Even though some aspects of Berger’s theory may be questionable, URT is praised for its originality and also for its major contribution to communication scholarship (Griffin, 1991, p.145).

The main theory that this investigation centers around is the uncertainty reduction theory; the researchers are trying to prove that there are aspects of the theory that fit in to CMC as well as interpersonal communication. Many researchers argue that CMC should be seen an interpersonal medium stating that, “as long s two humans are using a CMC medium, even if it is limited in channel capacity to written forms, they will find ways to make the medium interpersonal”(Pratt et al., 1999, p.47-48). “Recently Walther argued that CMC should be considered interpersonal when users have time to exchange information and share values that provide a foundation for making impressions”(Pratt et al., 1999, p.48).

Some topics in this essay:
Summary Article, Shannon Weaver’s, Neulip Grohskopf, Analysis Article, URT Pratt, H3 Cognitive, Berger Calabrese, Conclusion Uncertainty, Berger Calbrese, Charles Berger, uncertainty reduction, communication satisfaction, initial interaction, al 1999, et al 1999, et al, pratt et al, pratt et, uncertainty reduction theory, reduction theory, griffin 1991, grohskopf 2000, reduce uncertainty, neulip grohskopf 2000, communication satisfaction initial,

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Approximate Word count = 2166
Approximate Pages = 9 (250 words per page double spaced)


  

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