The company picked was first sport in Brent cross.

First sport is a sports retailing store with branches all over England. They sell sports equipment and merchandise.

I was given the number of the IT department and when contacted I was provided with allot of valuable help and information.

A1. Management Monitoring and Control Systems

A generic model of a monitoring and control system is shown in Figure 1.

Figure 1: Monitoring and Control System Model

This monitoring and control system consists of four main elements:

· A process. At the core of the system is some kind of process that turns inputs into outputs. Let us take the example of a public sector training project that seeks to provide new skills for the unemployed. This project turns inputs of money, equipment and staff labour into outputs of skilled people who are trained via processes of training delivery.

· A monitoring mechanism. This mechanism gathers information about the outputs from the process. For example, it would gather information about the number of people traine

· Better decision-making and control through provision of relevant information. The area mangers had a much better understanding of what was going on in their area thanks to the introduction of an MIS. They also had more detailed information which allowed them to provide store mangers with a better set of instruction and directions, and make better use of available resources.

· Allow the manager to break this down into individual staff salaries and tax payments if required (detail).

d and the extent of their new skills in the training project.

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