With the large numbers of people all over the world that are in need of medical attention, Humana must be able to service everyone at all times. Humana is not only one of the largest health ca

Humana puts great importance on its ability to properly service and satisfy its customers. Their success depends on their employees and their planning process. They put large efforts into attracting and retaining well-qualified individuals. At Humana, "the associate is the bottom line." As one of the nation's largest benefit's company, Humana must give personalized accurate customer service in order to insure its strength and growth. It is through their well-qualified and trained associates that Humana is able to provide top- level health care service. The spirit of Humana is to “take care of each individual associate so that the associate can take care of each individual customer."

One of the objectives is Innovation. Humana uses it “to give customers personalized actionable health benefits information in real time. Another objective is “with the right blend of product designs and the use of digital technology to achieve administrative simplicity for employer groups, physicians, hospitals, and other health care providers.”

“Fortune 200 company with 2002 revenues of approximately $11.3 billion; total assets of approximately $4.6 billion; pre-tax income rose to $210 million in 2002 from $183 million in 2001; net income for 2002 was $143 million compared to net income of $117 million in the prior year; approximately 6.6 million medical members primarily in 18 states plus Puerto Rico; The company’s strategy is on track, creating innovative, consumer-directed products and services powered by leading edge information technology.” Thus, Humana is concerned not only about the company’s profits, but also about the customers’ health and wealth.

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Michael McCallister, Innovation Humana, Illinois Kentucky, Incorporation2 Humana, Diversity Statement, America Humana’s, Standard Excellence, Humana Foundation, Financial Strength, Puerto Rico, humana team, health care, humana foundation, perspective associate, choicecare network, customer service, insurance coverage, approximately 66 medical, care service, “the company, community development, coordinated health insurance, offers coordinated health, insurance coverage related, health human services,