Introduction – What is a Problem?

In an individuals professional and social life, they will have objectives or desired outcomes that they aim to reach. These may be in preparing to take a family holiday or meeting a high sales target at work. During the course of attaining that goal they will encounter either an occurrence or obstacle that prevents the person achieving the desired aim or objective. This "circumstance" or "discrepancy" is a problem. It is preventing the individual from achieving their desired state of affairs in the manner that they had planned or had perceived it would be achieved.

The problem solving methodology that an organisation will choose to attempt to solve these problems will determine their strategy and general approach to problem solving. It will determine what tools and techniques they use to assist in their processes. The comparison between a hard systems approach to problem solving and a soft systems approach provides us with two very different outlooks and are based on differing fundamental

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