The Project to be studied is an implementation of a work assignment and tracking system in an IT department in a large company in North America. The IT Department before the project was started, had undergone a management change and a reorganization due to corporate cost cutting and restructuring during the economic downturn of the past three years which was started during the last year of the Clinton administration.

The previous structure of the IT organization was teams of people that support specific applications in the system, and the business users of a particular application contacted the team assigned to their application for system enhancements and support. There was no system for managing and tracking projects and tasks, and it was left to the managers of each team to handle their project prioritization, assignment and tracking. This structure was changed to a pooled resource structure where IT staff people were grouped by functional areas (such as mainframe support group, pc support group, web applications, etc). The IT structure was no longer hierarchical and the work was no longer handed down in a top down approach thus creating a need for a new procedure and new way of managing

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