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A Case Study Of A Technology Project

A case study of a Technology Project

The Project to be studied is an implementation of a work assignment and tracking system in an IT department in a large company in North America. The IT Department before the project was started, had undergone a management change and a reorganization due to corporate cost cutting and restructuring during the economic downturn of the past three years which was started during the last year of the Clinton administration.

The previous structure of the IT organization was teams of people that support specific applications in the system, and the business users of a particular application contacted the team assigned to their application for system enhancements and support. There was no system for managing and tracking projects and tasks, and it was left to the managers of each team to handle their project prioritization, assignment and tracking. This structure was changed to a pooled resource structure where IT staff people were grouped by functional areas (such as mainframe support group, pc support group, web applications, etc). The IT structure was no longer hierarchical and the work was no longer handed down in a top down approach thus creating a need for a new procedure and new way of managing

Some topics in this essay:
America Department, Help Desk, Analysis Phase, Implementation Phase, Planning Phase, Microsoft Excel, Analyzing Initiation, AR System, According Trepper, Development Phase, help desk, business users, remedy ar, ar system, remedy ar system, planning phase, system help desk, system implemented, packaged software, phase phase, workflow system, company wide, functional user requirements,

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Approximate Word count = 1316
Approximate Pages = 5 (250 words per page double spaced)

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