The first advantage of scientific approach is jobs simplification. In motion and time studies, the jobs simplification motivate individual to perform better and thus increase the efficiency of operations. Second, scientific approach makes quality improvement. Taylor, the Father of Scientific Management, who introduced time-and-motion study came out with the idea of one best way of performing duties and tasks. Time-and-motion study make task simplified, the worker was responsible for only a specific and small aspect of the job. This resulted in few or zero defects, thus enhancing quality. Third, scientific management is very well suited for certain types of work. For example, fast food firms are run on scientific management lines. The procedures are designed to be the most efficient and they are followed to the letter. As the staff of fast food restaurants tends

In conclusion, whether the scientific or human relation approach, there are some pro and con, strength and weakness. But the point is that, the method chosen will be influenced by circumstances and management choices. The more successful firms are using the best of both approaches.

No firm would consciously adopt either the scientific approach or the human relations approach on their own. The more successful firms are using the best of both approaches. For instance, in the factory, the workforce and firms have chosen to empower their workforces to take decisions within certain parameters basis on economic reason rather than humanitarian¡¦s. In contrast, in the service sector, the problems of scientific management were most apparent. Whilst some services, such as fast food, can be standardized, in some service environments such as aircraft, service personnel were not enable to do as good a job as they might. At the point of contact with the customer, they were largely powerless is ineffective. Moreover, in some cases, there are not fit easily into either human relations or the scientific approach. For exampl

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