Frederick Winslow Taylor and Frank and Lillian Gilbreth all made great contributions in the area of operational approach to management. As the United States moved into the industrial age, management faced with the challenge of changing the pre industrial revolution people (Eldred 2000a). Before the industrial revolution and the creation of large factories and assembly lines, artisan workers took great pride in their individual abilities and techniques. This pride led many tradesmen to go to great pains to keep the secrets of their trade a secret. The tradesmen would pass their techniques and tips onto thei

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