solutions to unfamiliar problems. In cases where there is no well established

approach or procedure, the wider skill and knowledge set of the team has a

distinct advantage over that of the individual; the collective acts in a more

objective manner, despite the fact that individual members in the team may have

Furthermore, a team can be seen as a self-managing unit. The range of skills

provided by its members and the self-monitoring which each team performs

makes it a reasonably safe recipient for delegated responsibility. Even if a

problem could be decided by one person, there are two main benefits in

involving the people who will carry out the decision.

First, the motivational aspect of participating in the decision will clearly enhance

its implementation. Second, there may well be factors that the implementer

understands better than the single person who could supposedly have decided

More indirectly, if the lowest ranks of the workforce each become trained,

through participation in team decision making, thereby understanding the

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