The micro identification of this problem is that insurance companies will have a better book of business by writing insurance for people with high credit scores. Insurance companies have found that people with high credit scores usually will not file a claim for something they have the money to pay for themselves.

The macro identification of this problem is that customers with low credit scoring usually do not have disposable income and rely on credit or insurance to cover a loss that occurs.

When using credit, payments are usually late or not made, which the insurance companies use to place the

I chose this issue for two reasons, (1) I am a customer and I want the best coverage at the lowest price; (2) as a Compliance Analyst for an insurance company, I want our book of business to be solid with as few claims as possible. I also do not believe credit scoring should be the determining factoring premium rates.

4. How many consumer complaints are received weekly?

Source: National Conference of Insurance Legislators

4. If you complained to the insurance company, were the reasons explained to you in a manner that you understood?

8. How are complaints handled when a consumer is denied insurance or they question their premium rate?

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