... in size and magnitude it had the capacity to contain around 15,000 questions and their answers. This sharply brought down the accuracy of the keyword search system and the cycle time between receiving a query and answering them (which is a crucial performance parameter for Qsupport) started to go up. It was to counter this that Qsupport turned to Kalki for an ... of these matches received from the search. So to development a more sophisticated search process was the primary objective. Simultaneously, some automation of the answer retrieval system was desired so that cycle time in answer...

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• Grade Level: Undergraduate