1. E-tail Vs Retail: Best Buy
... find all policy and brochures at the customer service desk. At the store one may have to wait few minutes for service. Registration One of the Internet strengths is the data mining, therefore registration is a powerful tool to keep track of customer. Registration, cookies and CRM software along enhance customer's customization and buying experience Registering is not a requirement ... , if a customer wishes to access their account to track their purchases, manage their account, it is possible to do so on-line but not in the stores. As data mining is enhanced, customer Internet experience...
- Word Count: 2146
- Approx Pages: 9
- Grade Level: High School