1. McDonald's: Proper Drive-Thru Procedures
Critical Service Standards Fast Order Taking Order taker response time: 10 seconds or less The time from when the car wheels stop at the order taking point until the time the customer is greeted. Total Cashier Time 15 seconds or less. The time from when the car wheels stop at the cashier window to ...
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- Approx Pages: 4
- Grade Level: High School