... for travelers because it's easier to claim rewards. "It can take up to a year on some carriers to get free trips because they limit the number of seats available to frequent fliers redeeming awards," he said. "We don't limit our seats. If the seat isn't reserved, you get it." 6 Managers at Southwest Airlines are constantly reinventing processes while keeping in mind the ... want multiple seating-classes, meals, in-flight films or designated seats? The answer is, quite simply, no. Fundamentally, there is only one factor that makes people choose flying over driving: speed. People fly to s...

• Word Count: 3854
• Approx Pages: 15
• Grade Level: High School

... the overall dream. Celebrate everything to honor and reward people and reinforce the culture. Hire the right people that will support the culture you have worked so hard to create. Limit committees to simplify processes and maximize effectiveness. Keep a warrior spirit do everything with intensity and do it right. Southwest rejects most formal strategic planning but relies heavily on what-if ... scenario building and speed of implementation. Minimize paperwork and value face to face interaction. Southwest believes strongly that employees have earned the freedom to be informal, both in d...

• Word Count: 2055
• Approx Pages: 8
• Grade Level: Undergraduate