... revisit what started it all. At Home Depot, part of the job of senior executives and board members is to regularly visit stores and instill a family feeling. Top managers at Southwest Airlines must spend one day in the field each quarter to see what goes on outside the office. Other companies management visit facilities, eat lunch in the employee cafeteria, go to ... its employees to manage their own career development. I bet all the employees appreciate that skill now. 5. Get it right from the start. Invest in the hiring process, and hire selectively. Southwest Airlines behavior based ...

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• Grade Level: High School